We've compiled a list of your most frequently asked questions and our answers. If you can't find what you're looking for here please get in touch and we'll be happy to assist.

Our friendly reception team will need the full name of the person who made the booking. Once you have met our reception team you will be directed to collecting any equipment you may need for your experience. A member of the Snozone team will then meet you at the lesson or session meeting point and take you out onto the snow. Those booking a lift pass are free to join the slope at the start time stated on their ticket.

Monday to Friday, term time, is often the quietest time at Snozone, however we recommend that you pre-book all activities as we operate strict snow slope capacities and we wouldn't want you to be disappointed.  Special events may take place at times and if so, we will provide notice of these across our social media networks.

At our Madrid, Yorkshire and Milton Keynes locations you'll be on real snow so wrap up warm in waterproof jackets and trousers - gloves are a must!

For hygiene reasons ski jackets, salopettes, gloves and socks are not available to hire at our UK locations.  Gloves and socks can be purchased at the Snozone shop for very reasonable prices.  Clothing is available to hire at our Madrid location.

All of your ski and snowboard equipment (boots, skis, board, poles and helmets) are included in the ticket price and are thoroughly cleaned between every use. 

You are welcome to bring your own helmet, otherwise they will be given out by one of our team members at the equipment hire desk.  

You can bring your own equipment. For adults there is no difference in price but children receive 10% off if they bring their own skis / snowboard and boots. Lockers are available for you to use, please bring a £1 coin which is returned once your visit is complete.


To maintain high standards of coaching, our group lessons are segmented into adults and juniors so we can tailor the lesson to the relevant age group. 
 
If you would like to learn together as a family then we would recommend one of our private lessons.


Gift Vouchers are valid for 12 months and can be purchased in denominations of £25, £50 and £100.

They can be redeemed at any venue against any slope activity, merchandise in our shops or at our Alpine Kitchen restaurants.  The balance remains if the full amount is not spent.

Yes you can take pictures or videos on the slopes, however, please consider other slope users and their privacy, as well as your own safety and that of our team.  Snozone do not take any responsibility for any damage or accidents caused by guests taking their own photos.  We may request that you refrain from this activity, should it be deemed unsafe or in breach of our privacy policy. 

We require 72 hours notice to transfer your booking.  All transfers or refunds are subject to a £5.99 fee per person in the UK or a €5 fee in Madrid.

If you need to make changes to your booking please email:

Milton Keynes - enquiriesmk@snozoneuk.com
Yorkshire - enquiriesyorkshire@snozoneuk.com
Madrid - atencionalcliente@madridsnowzone.com

Or call:

0333 003 0520 for the UK and +91 648 22 44 for Madrid

Anyone aged 15 years and under will be charged a junior rate. 

Those children who are between 3 and 10 years old can learn by participating in our our market leading SnoAcademy, or in Private lessons.  Please note we teach skiing from 3 years old and snowboarding from 7 years old. 

Group lessons are available for those aged between 11 and 15 years. 

Memberships can purchased in person, in the venue. Please ensure you have photo ID and proof of address for all intended members. If you are already a member, you can renew your membership here.

Milton Keynes and Yorkshire
Monday – Thursday 10:00-21:00 (April-September) and 09:00-21:00 (October-March)
Friday 10:00-22:00 (April-September) and 09:00-23:00 (October-March)
Saturday and Sunday 08:00-20:00 (All year)

At our UK venues, our Alpine Kitchen offers hot food and refreshments up to 1 hour prior to slope opening times. Hot food and refreshments can be purchased until our snow slope closes every day of the week.

Madrid
Winter Opening Hours (from Oct-Apr):
Monday-Sunday 09:00-23:00
 
Summer Opening Hours (from May-Sep):
Monday-Wednesday 10:00-22:00

We advise pre booking for all slope activities to avoid disappointment.
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